Terms of Service

Last updated: October 2025

These Terms of Service (Terms) govern your access to and use of our platform and services (Service). By using the Service, you agree to these Terms.

If you are using the Service on behalf of a company, you confirm that you have the authority to bind that company to these Terms.

1. The Service

We provide tools and features that allow you to build, manage, or interact with AI agents and related services.

Anything you upload, build, or configure inside the Service is considered User Content, and you are responsible for it.

We own all platform technology, features, and materials that we provide (Platform Content). You receive a right to use the Service according to these Terms, but you do not own the underlying software.

2. User Responsibilities

You agree to:

  • •Use the Service legally.
  • •Keep your login details secure.
  • •Ensure that anything you upload does not violate laws or rights of others.
  • •Not misuse, attack, copy, or reverse engineer the Service.

If your actions cause harm, disruption, or security issues, we may suspend or block access.

3. Third-Party Tools

The Service may integrate with external products (e.g., payment processors, AI models, APIs).

We are not responsible for the behavior or availability of third-party tools. If you choose to connect with them, you do so at your own risk.

4. Payment and Subscriptions

If you subscribe to a paid plan:

  • •Fees are charged as described on the pricing page or during checkout.
  • •All fees are non-refundable, unless we state otherwise.
  • •Subscriptions automatically renew unless you cancel before the renewal date.
  • •You must keep your payment method active and updated.
  • •Taxes may apply depending on your location.
  • •If payment fails, we may temporarily suspend your access until resolved.

5. Termination

You may cancel your subscription anytime from your account settings. If you cancel, your plan will remain active until the end of the billing period.

We may suspend or terminate your account if:

  • •You violate these Terms
  • •You misuse the system
  • •You fail to pay required fees

Upon termination:

  • •Your access is removed
  • •We may delete your content after a reasonable period
  • •No refunds will be provided except where required by law

6. Disclaimers

The Service is provided "as is" and "as available." We do not guarantee:

  • •Uninterrupted availability
  • •Error-free performance
  • •Compatibility with every device or integration

Some features may change or be improved over time.

7. Limitation of Liability

To the maximum extent allowed by law:

  • •We are not liable for indirect or consequential damages (e.g., lost profits, lost data, downtime, or business losses).
  • •Our total liability for any claim will not exceed the amount you paid us in the last 12 months.

8. Confidentiality

Both you and we agree to keep sensitive information private unless:

  • •Required by law
  • •Needed to operate the Service
  • •Permission is given to share it

9. Data & Privacy

We store and process:

  • •Basic account details (name, email, etc.)
  • •Usage data needed to operate and improve the Service
  • •Any User Content you upload

You remain the owner of your User Content. We may use aggregated, anonymized data to improve the Service.

Your data is handled according to our Privacy Policy.

10. Changes to These Terms

We may update these Terms occasionally. If changes are significant, we will notify you in advance. Your continued use of the Service means you accept the updated Terms.

11. Contact

For any questions, support requests, or legal notices, please contact us at support@pilotops.xyz.